Southeastern Virginia Society for the Deaf
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VITAC a captioning provider, receives about 250 emails a year from consumers who are having trouble with their captions in one way or another. One of the customers told her that for every one complaint they receive, they assume they have a thousand other people who haven't
taken the time to comment but were bothered similarly by the problem.
So, approximately 250,000 households are affected by captioning problems. VITAC is just one of the companies receiving these captioning complaints.
People who are deaf or hard of hearing also can call Social Security at its TTY number, 1- 800-325-0778. They can ask for information, or can immediately file for retirement, survivors and Medicare benefits without an appointment using a TTY/TDD machine. This service is available from Monday through Friday, 7 a.m. to 7 p.m. Callers applying for benefits should have certain documents in hand, such as their birth certificate, most recent W-2, military service and bank account information.
The paperwork completed by TTY/TDD during the initial contact will be mailed to the applicant for review and a signature. The applicant may return the printed claim by mail or in person to his or her local Social Security office. Along with the signed form, Social Security also needs certain documents, such as a person's birth certificate and proof of citizenship or residency to establish eligibility for Social Security benefits. An applicant can either mail or take these items to a local Social Security office.
Washington, DC -- The Commission will be hosting additional DTV workshops during the next sixteen months that will focus on communities that have been identified as being likely to be disproportionately impacted by the transition and least aware of it. These communities include seniors, minorities and non-English speakers, people with disabilities, low-income earners, and those living in rural areas. This year we will be hosting the following two workshops that will address issues related to seniors as well as minority and non-English-speaking consumers:
The first workshop, on November 8, 2007, will address issues related to ensuring that seniors are prepared for the DTV transition.
The second workshop, on December 4, 2007, will address issues related to ensuring that minority and non-English-speaking consumers are prepared for the DTV transition.
The workshops will be held at FCC Headquarters, 445 12th St., SW, Washington, DC, in the Commission Meeting Room, and will be webcast live from the FCC’s website, www.fcc.gov. A complete agenda for each workshop will be released soon.
For more information, please contact Pam Slipakoff at (202) 418-7705, pam.slipakoff@fcc.gov, or Lauren Patrich at (202) 418-7944, lauren.patrich@fcc.gov
